To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
When is a Boil Water Notice (BWN) necessary?
When is a Boil Water Notice (BWN) necessary? When water pressure has been lost in the distribution system, a boil water notice will be issued.
How will you know? An email alert will be sent to everyone and door hangers will be placed on homes that are affected (unless the whole community is affected.)
Then what? Water samples are taken to an independent lab and tested. Once the results return clear, another alert will be sent rescinding the boil water notice and door hangers put out.
If the pressure in a main water line is lost for an extended period of time, the Texas Commission on Environmental Quality (TCEQ) requires the Travis County WCID Point Venture, TX2270038, public water system, to notify all customers affected to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc.)
Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions.
To ensure the destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes. In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes. Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescind the boil water notice in a manner similar to the original notice.
The District uses the aler communication system to notify all customers. Door hangers will also be employed if the boil water notice only affects a portion of the District.
If you have questions concerning a boil water notice, you may contact the District office (512) 267-1641 during regular business hours (M-F 8am-4pm) or Inframark, the operator for Travis County WCID Point Venture, at our 24-hour Customer Service Line (281) 398-8211.
